Shipping Policy

The shipping time for your order may vary depending on your location and the shipping method you choose at checkout. Generally, our shipping times are as follows:

Please note that these shipping times are only estimates and may change due to factors beyond our control, such as customs clearance procedures or carrier service disruptions. Additionally, in the event of important holidays or special force majeure circumstances that lead to shipping delays, the delay will not exceed 10 days. We will do our best to keep you informed of any delays or issues that may arise.

 

Our shipping costs are determined by the weight, dimensions, and delivery address of your order. Your order's shipping cost will be calculated and displayed at checkout, and you can review it before completing your purchase.
1. Orders over $50 qualify for free shipping, or you can choose standard shipping for $5.99 or expedited shipping for $12.99.
2. Orders under $50 can choose standard shipping for $5.99 or expedited shipping for $12.99.

 

We are committed to processing and shipping all orders as quickly as possible. Typically, orders will be processed within 1 - 3 business days after receipt. However, please be aware that in the case of important holidays or special force majeure circumstances, there may be delays in the processing and shipping procedures, but the overall delay will not exceed 10 days. During this period, we will actively coordinate various resources and make every effort to minimize the impact on the shipping progress of your order. Once your order has been processed, you will receive an email containing the package tracking information so that you can track the progress of your package.

 

Due to customs regulations or carrier restrictions, some items may not be eligible for shipping to certain locations. We will inform you of any shipping restrictions that may apply to your order before you complete your purchase.

 

If you have any questions or concerns about shipping, please contact us at support@citizenone.com. Our customer service team is always available to assist you with any questions or concerns you may have.