Refund&Return
Order Cancellation
We accept the cancellation of an order before the product is delivered or manufactured. In such a case, you will be eligible for a full refund. However, once the product has been shipped, we are unable to cancel your order.
Returns (if any)
We do accept product returns. The buyer has the right to request a refund within 30 days of receiving the goods. It should be noted that for returns that are not due to quality issues (such as simply changing one's mind or finding the product not to one's personal preference), the customer shall be responsible for the shipping fee. The specific amount of the shipping fee will depend on the express company you choose.
To be eligible for a return, the product must be unused and in the same condition as when you received it. It must also be in its original packaging. Additionally, a receipt or proof of purchase is required for returns. Please refrain from returning the purchase directly to the manufacturer.
The customer will be charged a maximum of one shipping fee when returning the product (this applies to all returns). There is no restocking fee for returning the product to the consumer.
Refund (if any)
Once your return has been received and inspected, we will send you an email to confirm receipt. We will also notify you whether your return is approved or rejected. Once approved, your refund will be processed and automatically credited to your credit card or the original payment method within a specified number of days.
Late or Missing Refund (if any)
We generally process refunds via the original payment method. If you have not yet received your refund, please first check your bank account or PayPal balance. Then contact your credit card company, as refunds typically take 2-3 business days to be officially credited. After that, please contact your bank, as it usually takes some time for the refund to appear in your account. If you have completed all the above steps but still have not received your refund, please contact us at support@citizenone.com.
Shipping Fee Responsibility
In the case where the return is caused by our reasons, like the goods received being damaged or not in line with the order details, the consumer is not required to bear the shipping fee. But for returns that are not related to quality issues, the customer must cover the shipping costs.
Contact Customer Service for Return Address
For return arrangements, please note the following:
The default return address for shipments within the United States is 900 Carlow Drive, Bolingbrook, IL 60490, USA.
If you are located outside the United States, please contact our customer service team at support@citizenone.com in advance to obtain the designated local return address.
The default return address for shipments within the United States is 900 Carlow Drive, Bolingbrook, IL 60490, USA.
If you are located outside the United States, please contact our customer service team at support@citizenone.com in advance to obtain the designated local return address.
Should you have any other questions about the return process, feel free to reach out to the above email for assistance.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.